Pearl-Lang Limited is committed to ensuring that your privacy is protected and your personal information is secure with us. Should we ask you to provide certain information by which you can be identified when using the Website, you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Changes and clarifications will take effect immediately upon their posting on the Website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
WHAT WE COLLECT
We may collect the following information about you when you visit and make an order on the Website.
- Information about yourself including your name, phone number, email address, home address, delivery address, and order details when you order products and complete forms on the Website or when you email us
- Any information you may provide when you contact us or post on the Website
- Information such as preferences when you register with us online
- Information about your usage of our Website to help us improve our service
- Other information relevant to online surveys, competitions and promotions
We DO NOT view or store your credit card or debit card information as all payments are processed by PayPal or Shopify through an encrypted and secure gateway.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org.
WHAT WE DO WITH THE INFORMATION WE COLLECT
We collect and use your information to provide you with a superior service, and in particular for the following reasons.
- To process your orders and supply goods you have purchased
- To contact you regarding your order status
- To fulfil and deliver your orders
- To provide you convenient access to the Website
- To inform you about our products, special offers, events and provide other information that we think you would like to hear about, provided that we have your permission and you have no objection of receiving such information
- To request survey participation from you so that we can develop and improve our products and services in order to serve you better
You have the option to opt out of our email newsletter and other update alerts on the Website if you do not wish to be contacted for these updates. You can also contact us at any time at email@example.com to have your opt-out preference updated.
WHEN WE DISCLOSE YOUR INFORMATION
We may disclose your personal information to our service providers, contractors or other third party companies, only to the extent for them to perform their functions on our behalf or to provide services to us. These parties may include:
- Warehousing and shipping companies receive your information for shipping and delivery purpose only
- Our payment service providers, Shopify and PayPal, for processing payments only. We do not receive, store or have any access to your credit or debit card information.
- Website hosting companies, fulfilment companies, marketing and other professional service providers for the usage of aggregate information that will not include information that can be used to identify you
- The prospective buyer of our business and their advisers if we are sold or merged with another business
- Any legal or regulatory authorities when we are required to disclose your information by law or when we are permitted by legal process to pursue claims for damages or losses that we may sustain
Otherwise, we will never share, distribute or sell your information without your consent.
COMPETITIONS AND GIVEAWAYS
We reserve the right to cancel or amend the Competitions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of our control. Any changes to the Competition will be notified to entrants as soon as possible by us. We and/or our respective parent, affiliate and subsidiary companies, agents, and representatives are not responsible for any typographical or other errors in the offer or administration of the Competition, including, but not limited to, errors in any printing or posting or these terms and conditions, the selection and announcement of any winner, or the distribution of any prize. We reserve the right to terminate, suspend or amend the Competition, without notice, and for any reason, including, without limitation if we determine that the Competition cannot be conducted as planned or should a virus, bug, tampering or unauthorised intervention, technical failure or other cause beyond our control corrupt the administration, security, fairness, integrity or proper play of the Competition. In the event that any tampering or unauthorised intervention may have occurred, we reserve the right to void suspect entries at issue.
The prize(s) of the Competitions is/or are not exchangeable or transferrable. No substitution or cash equivalent of the prize(s) will be offered.
The winner will be notified by email and/or on our Website and/or on Twitter/Facebook and/or on other social media platforms within 7 days of the closing date. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner. We will notify the winner directly in terms of delivering the prize. The winner agrees to the use of his/her name and/or image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
The Competitions are in no way sponsored, endorsed or administered by, or associated with Facebook, Twitter or any other social network.
To the fullest extent permitted by applicable law, in no event will we be liable, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss, damage or injury arising under or in connection with the Competition.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment: If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
By using our website, you agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your local currency.
We use traffic log cookies to identify which pages are being used and which pages are popular. This helps us improve our Website in order to tailor it to your needs. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose not to accept cookies, you will not be able to purchase goods from our Website.
LINKS TO OTHER WEBSITES
We cannot be liable for any loss of privacy or personal information you submit while visiting those websites.
CONTROLLING YOUR CONTACT PREFERENCE
You may control how you wish to be contacted by us by subscribing or unsubscribing features such as email alerts, newsletters, promotional offers and etc. that are sent to you by us in your Account Settings on the Website.
You can also tell us not to contact you regarding our products and offers by unchecking the relevant box while completing a form on the Website.
We will not sell or distribute your personal information to third parties unless we have your consent or are required by law to do so.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact us at firstname.lastname@example.org at any time for such requests.